CONTACT US 1-888-428-7544

QUESTIONS RELATED TO THE MAPF RECALL

  • Why was there a recall?

Out of an abundance of caution, we are expanding a voluntary recall of select lots of Victor Super Premium Pet Food to include additional dog and cat food products made at the Mount Pleasant facility due to some of the products’ potential to be contaminated with Salmonella.
 

  • How do I know if my pet’s food is impacted?

Out of an abundance of caution, we are expanding a voluntary recall of select lots of Victor Super Premium Pet Food to include all pet food products made at the Mount Pleasant facility. You can find the product information on the back of the bag at the top.

If you have any questions, please contact Mid America Pet Food Consumer Affairs at 1-888-428-7544.
 

  • Have a question about a refund related to the current recall?

Click here for information regarding a product refund or coupon option.
 

  • What is Mid America Pet Food doing to prevent future incidents?

We are taking this matter very seriously, and we have already implemented enhanced cleaning at our facility, additional product testing and other important quality measures to ensure product safety.

As we move forward, Mid America Pet Food is strengthening our commitment to food safety. We value the trust consumers place in us to provide nutritious, quality food for their pets, and we are working to protect that trust.
 

  • How do I know Mid America Pet Food products are safe for my pets?

We are taking this matter very seriously, and we have already implemented enhanced cleaning at our facility, additional product testing and other important quality measures to ensure product safety.

Food safety is a top priority at Mid America Pet Food, and all products are manufactured in strict compliance with applicable food safety requirements. Our facility is certified through the SQF Program, a rigorous food safety program that is recognized by both retailers and the Global Food Safety Initiative. Additionally, our ingredients are tested both internally and externally to ensure they meet our standards of high quality, and we extensively test our finished products to help ensure the health and safety of the pets eating our products.

All Mid America Pet Food products are backed by industry-leading Quality and Nutrition experts, and our products are quality tested in multiple stages of the manufacturing process to ensure we’re delivering high nutritional value in every bag. We work closely with third-party nutritionists to help make sure our products continue to meet the high standards we expect and the quality nutrition your pets deserve.
 

  • Who do I contact with any additional questions?

If you have any questions, please give our team a call at 1-888-428-7544. Our team is available Monday through Friday from 8 a.m. to 5 p.m. CST.

You can also find additional information on our website, here: www.mapf.com/news.

If you have questions or concerns about the health of humans or pets, please contact your medical care provider. If symptoms become severe or life-threatening, please seek emergency care.

 

Location
LOCATION

To reach us by mail:
2024 N. Frontage Rd.
Mount Pleasant, TX 75455

Phone
PHONE

Give us a call
1.888.428.7544
Monday-Friday, 8am-5pm CST